SHIPPING INFO

Our team dispatches orders Monday to Friday (except public holidays).

We cannot be held accountable once the package is in the postal network nor for their management of parcels.

Shipping Rates (excluding Personalised Pals):

FREE US EXPRESS SHIPPING (2 Days Expedited)** FREE

 

*Orders received by 12pm ET ship same business day

**Orders received by 1pm ET ship same business day.

**Lower 48 States only (excl Alaska and Hawaii)

 

* Orders shipped outside the USA may incur taxes and duties which are the responsibility of the recipient. We can not cover this as the rates vary per destination country.

 

 Personalized Toys do take a little longer as they are prepared with love from our Australian Warehouse. 

Free Express US Shipping from Australia (7 - 10 Business Days) FREE

 

We also Ship to Canada:

Free Standard Shipping (5 - 7 Business Days*) FREE
Express Shipping to Canada from Australia (5 -10 Business Days*) - Personalised Pals FREE

 

Please ensure that your address details are correct when making your order. Riff Raff Baby is not liable for any lost parcels.

If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undelivered, an extra postage fee will apply to send it again. If this occurs, we will contact you to consider your options.

 

Additional Information on Customs, Duties & Taxes for International Orders

Orders shipped outside of the USA may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Riff Raff Baby Pty Ltd has no control over these charges, nor can Riff Raff Baby Pty Ltd predict what they may be. 

When ordering from Riff Raff Baby Pty Ltd, you're responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Customs offices in some countries may require the importer of record to provide identification before releasing the shipment. 

Customs policies vary widely from country to country. Please contact your local customs office for more information.

When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.