Bedtime Book - Kirra The Koala

Our team dispatches orders Monday to Friday (except public holidays).

We cannot be held accountable once the package is in the postal network nor for their management of parcels.

Shipping Rates (excluding Teethers & Personalised Bath Sets):

 Personalized Bath Sets & Teethers do take a little longer as they are prepared with love from our Australian Warehouse. 

We also Ship to Canada:

Please ensure that your address details are correct when making your order. Riff Raff Baby is not liable for any lost parcels.

If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undelivered, an extra postage fee will apply to send it again. If this occurs, we will contact you to consider your options.

Additional Information on Customs, Duties & Taxes for International Orders

Orders shipped outside of the USA may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Riff Raff Baby Pty Ltd has no control over these charges, nor can Riff Raff Baby Pty Ltd predict what they may be. 

When ordering from Riff Raff Baby Pty Ltd, you're responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Customs offices in some countries may require the importer of record to provide identification before releasing the shipment. 

Customs policies vary widely from country to country. Please contact your local customs office for more information.

When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 

Returns 

Riff Raff Baby offer FREE change of mind returns on UNUSED products within 7 days of purchase.*

The following applies:

• Items must be in perfect as new quality (unused)
• Original packaging MUST be intact and included in your return
• Refunds will only be actioned to the accounts from which the goods were purchased.

Exchanges

Riff Raff Baby offer FREE exchanges for products within 14 days of receiving the items*

The following applies:

• Exchanging gifted items will require proof of purchase from the giftee including the specific order number and name of person
• If you did not purchase the item, you are entitled to a FREE exchange ONLY
• Partial refunds can only be issued on exchanges for lesser value items if you purchased the items yourself
• Exchange or refunds will only be processed when the goods being returned have been received and confirmed as as-new quality.
• Products can not be exchange for gift cards 

*Exemptions to Exchanges and Returns 

• All personalized toys and towels as per our Personalization T&C's
• NQR sale items 
• Tote Bags 
• Teethers are exempt from this policy due to hygiene reasons
• Products used in any way

Faulty Products

Your Sound Box is covered by a 12 Month warranty from Date of Purchase. Warranty information can be found at the above link

If any of your Riff Raff items are faulty, we will assess your item and consider it for a replacement up to 3 months from date of purchase. Beyond the 3 month period, our wear and tear clause comes into effect.