SECTION 1: WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2: CONSENT
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hugh@riffraffbaby.com or mailing us at:

Riff Raff Baby
1 Tinning St, Brunswick VIC 3056

SECTION 3: DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4: SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5: THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6: SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7: COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not._session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc)._shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart._secure_session_id, unique token, sessionalstorefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8: AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9: CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hugh@riffraffbaby.com or by mail at:

Riff Raff Baby
[Re: Privacy Compliance Officer]
1 Tinning St, Brunswick 3056

The Riff Raff Baby Pty Ltd mobile message service (the "Service") is operated by Riff Raff Baby Pty Ltd (“Riff Raff Baby Pty Ltd”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Riff Raff Baby Pty Ltd’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Riff Raff Baby Pty Ltd through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Riff Raff Baby Pty Ltd. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Riff Raff or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Riff Raff Baby Pty Ltd mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, email hello@riffraffbaby.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Statement.

At Riff Raff we are committed to providing high-quality products and exceptional customer service. We understand that sometimes issues may arise, and we value the feedback of our customers to help us continually improve. This Complaints Policy outlines our approach to handling complaints in accordance with the requirements of the Australian Consumer Law (ACL).

Scope:
This policy applies to all customers who purchase/use our products/services and wish to lodge a complaint.

Complaint Definition:
A complaint is defined as an expression of dissatisfaction or concern communicated by a consumer to a business regarding goods or services purchased or acquired, including any issues related to product quality, performance, safety, accuracy of information, or the overall customer experience.

Complaint Handling Principles:
Fairness: We will treat all complaints fairly, impartially, and without bias, regardless of the customer's background or circumstances.

Transparency: We will maintain open and transparent communication with customers throughout the complaint handling process, providing clear explanations and updates on the progress of their complaint.

Timeliness: We will endeavor to acknowledge complaints promptly upon receipt and strive to resolve them within a reasonable timeframe, in accordance with ACL guidelines.

Confidentiality: We will respect the privacy of our customers and handle all complaints with strict confidentiality, disclosing information only to those directly involved in the complaint resolution process. Riff Raff’s Privacy Policy can be accessed at this link.

Compliance: We will ensure that all complaint handling processes and resolutions comply with the requirements of the Australian Consumer Law, including consumer guarantees, warranties, and protections against misleading or deceptive conduct.

Complaint Lodgment:
Customers can lodge a formal complaint by entering the details of their complaint at this link.

Complaint Handling Process:
Acknowledgement: Upon receipt of a complaint, we will send an acknowledgment to the customer, confirming that their complaint has been received and providing an expected timeframe for resolution.

Investigation: Trained staff will thoroughly investigate the complaint, gathering relevant information and documentation to understand the nature and cause of the issue.

Resolution: We will strive to resolve the complaint promptly and fairly in accordance with ACL requirements.

Escalation: If the customer is not satisfied with the initial resolution, they may escalate their complaint to a higher authority within our organisation, who will review the matter and provide a final decision.

Feedback: We encourage customers to provide feedback on their complaints handling experience, which will be used to identify areas for improvement and enhance our processes.

Monitoring and Review:
We will regularly monitor and review complaints data to identify trends, root causes of recurring issues, and opportunities for improvement. This policy will be reviewed periodically to ensure ongoing compliance with ACL requirements and best practices in complaint handling.

Confidentiality and Privacy:
All customer information and complaints will be handled with utmost confidentiality and in compliance with privacy laws. Personal information collected during the complaints handling process will only be used for the purpose of resolving the complaint. Riff Raff’s Privacy Policy can be accessed at this link.

External Dispute Resolution:
If a complaint cannot be resolved to the customer's satisfaction internally, they may have the option to seek external dispute resolution through relevant agencies eg your local consumer affairs/fair trading office.

Effective Date:
This Complaints Policy is effective from 26th March 2024 and supersedes any previous versions.