Riff Raff Baby offer FREE change of mind returns on UNUSED products within 7 days of purchase.*

The following applies:

  • Items must be in perfect as new quality (unused)
  • Original packaging MUST be intact and included in your return
  • Refunds will only be actioned to the accounts from which the goods were purchased.


Riff Raff Baby offer FREE exchanges for products within 14 days of receiving the items*

The following applies:

  • Exchanging gifted items will require proof of purchase from the giftee including the specific order number and name of person
  • If you did not purchase the item, you are entitled to a FREE exchange ONLY
  • Partial refunds can only be issued on exchanges for lesser value items if you purchased the items yourself
  • Exchange or refunds will only be processed when the goods being returned have been received and confirmed as as-new quality.
  • Products can not be exchange for gift cards 

*Exemptions to Exchanges and Returns 

  • All personalized toys and towels as per our Personalization T&C's
  • NQR sale items 
  • Tote Bags 
  • Teethers are exempt from this policy due to hygiene reasons
  • Products used in any way

Faulty Products

Your Sound Box is covered by a 12 Month warranty from Date of Purchase. Warranty information can be found at the above link

If any of your Riff Raff items are faulty, we will assess your item and consider it for a replacement up to 3 months from date of purchase. Beyond the 3 month period, our wear and tear clause comes into effect.